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Frequently Asked Questions
Are your Japanese beauty products authentic?
Yes. Every product we sell is 100% authentic and carefully sourced from trusted suppliers in Japan. We never sell counterfeit or imitation products, so you can shop with complete confidence.
Where do your products come from?
Our products are imported directly from Japan and include many of the country's most trusted skincare, haircare and beauty brands, including Shiseido, Hada Labo, Rohto, Canmake, KOSÉ, Curél and many more. We carefully select products that are loved by customers in Japan and around the world.
Why shop Japanese beauty products from Reiwatakiya?
Shopping with Reiwatakiya means you'll enjoy:
- 100% authentic Japanese products
- Imported directly from Japan
- UK-based stock for fast delivery
- Free UK shipping on orders over £35
- Physical stores in London
- Secure online shopping and trusted customer service
Do you have a physical store?
Yes. In addition to our online store, we have physical stores in central London, where you can browse products, test selected items and receive personalised recommendations from our team.
Do you ship across the UK?
Yes. We deliver to customers throughout the United Kingdom. Orders are dispatched from our UK warehouse, making delivery faster and more convenient than ordering from overseas retailers.
Do you offer free delivery?
Yes. We offer FREE UK delivery on all orders over £35. Orders below this amount are charged at our standard UK shipping rate.
How long does UK delivery take?
Most UK orders arrive within 2–3 working days. Orders are processed quickly from our UK stock, so you don't have to wait for international shipping or customs delays.
What are your best-selling Japanese beauty brands?
Our customers love brands including:
- Shiseido
- Hada Labo
- Fino
- Rohto
- KOSÉ
- Curél
- Canmake
- Naturie
These brands are known for their high-quality ingredients, innovative formulas and outstanding value.
Why is Japanese skincare so popular?
Japanese skincare focuses on healthy, hydrated skin through gentle yet effective formulations. Many products are made with ingredients such as Hyaluronic Acid, Ceramides, Rice Extract and Vitamin C, helping to improve skin over time while remaining suitable for daily use.
How do I choose the right Japanese skincare products?
It depends on your skin concern.
- Dry Skin → Hydrating lotions and creams
- Oily Skin → Lightweight gel moisturisers
- Dull Skin → Vitamin C serums
- Anti-Ageing → Firming creams and retinol products
- Sensitive Skin → Gentle, fragrance-free formulas
You can also browse our collections by skin type, concern or brand.
Can I trust Japanese skincare sold online?
Yes—provided you buy from a trusted retailer. At Reiwatakiya, all products are sourced directly from Japan and stored in the UK before dispatch, ensuring authenticity, quality and faster delivery for UK customers.
Why buy from a UK-based Japanese beauty store instead of ordering from overseas?
Buying from a UK-based retailer offers several advantages:
- Faster UK delivery
- No unexpected customs fees
- Easier returns
- Local customer support
- Authentic Japanese products ready to ship
With Reiwatakiya, you get the convenience of shopping locally while enjoying genuine products imported from Japan.
Free delivery for orders over £35 in the UK
30-day return
2-3 day UK delivery
Secure payments