Shipping policy
Overview
At Reiwatakiya UK, we are committed to delivering your purchase in a timely and efficient manner. Our shipping policy is designed to provide you with a clear understanding of our shipping processes, rates, and expectations. If you have any questions about our shipping policy, please contact our customer service team.
Shipping Rates and Delivery Estimates
We offer a standard shipping rate of £4.99 for all orders shipped within the United Kingdom. For your convenience and to encourage a seamless shopping experience, we provide free delivery on orders over £50.
Dispatch Times
Orders are processed and dispatched from our warehouse within 1-2 business days of the order being placed. Orders placed on weekends or public holidays will be processed on the next business day. An order confirmation email will be sent immediately after the order is placed, followed by a dispatch confirmation email containing your tracking information once your order has been sent.
Delivery Times
Once dispatched, the estimated delivery time within the United Kingdom is typically 3-5 business days, depending on your location and the efficiency of your local postal service. Please note that these times are estimates and may vary due to external factors outside of Reiwatakiya UK's and our courier's control. These factors may include, but are not limited to, weather conditions, technical failures, customs delays, and operational backlogs.
Tracking Your Order
When your order is dispatched, you will receive a dispatch confirmation email that contains a tracking number. You can use this number to track the status of your delivery on the courier's website.
Delivery Instructions
You can provide specific delivery instructions on the checkout page of our website. Please note that while we will do our best to accommodate your requests, we cannot guarantee that the courier will always be able to comply.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier will leave a card with instructions on how to arrange a redelivery or collect your package in person. Packages that are not collected or redelivered within a set period may be returned to us. In such cases, we will contact you to arrange a redelivery, which may incur additional shipping fees.
Lost or Damaged Items
In the unlikely event that your order is lost or arrives damaged, please contact us immediately so we can work with the courier to resolve the issue and ensure your satisfaction. Please provide us with your order number and any relevant details to assist us in resolving the matter quickly.
International Shipping
Currently, Reiwatakiya UK only ships within the United Kingdom. We are looking to expand our delivery options in the future to include international shipping.
Changes to This Policy
Reiwatakiya UK reserves the right to modify this shipping policy at any time. We will post the updated policy on our website, and it will be effective immediately upon posting. Your continued use of our website and purchase of our products following any changes signifies your acceptance of these changes.
Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to ensure that your experience with Reiwatakiya UK is nothing short of excellent.